Community management in Mauritius
Fast, friendly replies to every comment and message, in your brand voice, turned into leads for your sales team.
Every comment and private message is a potential customer. If nobody answers, they buy elsewhere. Our community managers handle your conversations on Facebook, Instagram, Messenger and TikTok every day.
What is included
- Replies to comments and messages in English, French and Kreol, in your brand voice.
- Saved replies for frequent questions, written with you.
- Lead handling: we collect contact details and pass hot leads to your sales team the same day.
- Moderation: spam, scams and insults hidden; fake pages reported.
- Crisis support: calm public replies, then private follow-up.
- Monthly figures: number of conversations, response time, leads generated.
Why it matters
Customers expect a reply within hours. Fast, precise answers turn questions about prices, stock or bookings into visits and sales. Slow replies waste the leads your ads already paid for. Read more in our article Community management: turning comments and messages into customers.
How we set it up
- We agree on your tone, the information we can share and what goes to your team.
- We prepare saved replies and an escalation process.
- We monitor and reply daily, and report every month.
FAQ
Do you reply outside office hours?
Coverage hours are agreed in your proposal, with automatic greetings outside those hours.
What about negative comments?
We reply politely in public, move the details to private messages and inform you immediately when needed.
Can you work with our sales team?
Yes. We pass qualified leads to the person or channel you choose.
Ready to grow your brand online?
Tell us about your business. We reply within one working day with ideas and a tailored proposal.